At VibeTrend, customer satisfaction is important to us. If something isn't right with your purchase, we're here to help.
1. Return Window
You may request a return within 30 days of receiving your order, provided the item meets our return conditions.
2. Return Eligibility
To qualify for a return:
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Items must be unused and in their original condition.
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Items should include original packaging and accessories.
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Proof of purchase or order confirmation must be provided.
3. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, personal care, safety, or other applicable restrictions, unless they arrive damaged, defective, or otherwise qualify under applicable law.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us with your order number and clear photographs of the issue.
We will review the request and help arrange an appropriate resolution.
5. How to Request a Return
Email us at arifamazon866@gmail.com with:
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Your order number.
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The item you wish to return.
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The reason for your request.
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Supporting photographs, if applicable.
Please wait for return instructions before sending anything back.
6. Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. If an item is damaged, defective, or incorrectly supplied, we will review the situation and applicable return shipping responsibility.
7. Refund Processing
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
8. Exchanges
If you receive a defective or incorrect item, contact our support team to discuss an exchange or replacement where available.
9. Late or Missing Refunds
If you haven't received an approved refund, first check your bank or payment account. If the issue continues, contact us.
10. Contact Us
Email: arifamazon866@gmail.com
Store: VibeTrend
